General Terms and Conditions

1. Service Provider InformationName: Eser András, Tax-registered Individual
   NTAK Identifier: MA23079368
   Headquarters: 2013, Pomáz, Peklár utca 7.
   Company Registration Number: 14-09-315592
   Tax Number: 46349486-1-33
   Phone: (+36) 20 214 86 26
   Bank Account Number: 11773425-06674461-00000000
   OTP Bank Nyrt.,
   Account Holder Name: Eser Barbara Szandra
   IBAN: HU17117734250667446100000000
   SWIFT: OTPVHUHB
2. General Rules2.1. These “General Terms and Conditions” govern the use of the services of the Service Provider's accommodation, the Cute Cottage apartment (8175 Balatonfűzfő, Vadszeder utca 30.).
   2.2. Special, individual conditions are not part of the published General Terms and Conditions, but do not exclude the possibility of separate agreements with travel agents, organizers, or other conditions appropriate to the type of business.
3. Contracting Party3.1. The services provided by the Service Provider are used by the Guest.
   3.2. If the Guest places an order for the services directly with the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest together become contractual parties (hereinafter referred to as the Parties) upon the fulfillment of the conditions. The scope of these General Terms and Conditions extends to all Guests who use the services of the Service Provider together with the contracting Guest.
   3.3. If the order for the services is placed by a third party (hereinafter referred to as the Agent) on behalf of the Guest, the terms of cooperation are governed by the contract concluded between the Service Provider and the Agent. In this case, the Service Provider is not obliged to verify whether the third party lawfully represents the Guest.
4. Contractual Relationship4.1. In response to the Guest's verbal or written request for an offer, the Service Provider will send an offer. If no specific booking is made within 24 hours of sending the offer, the Service Provider's obligation to offer ceases. Rooms are sold based on available capacity, and bookings are confirmed by the Service Provider in the order they are received.
   4.2. The Guest can also directly book the selected room type without a preliminary request for an offer on the hotel’s website or on a booking intermediary’s (e.g., Airbnb) website.
   4.3. The Contract is established by the written confirmation sent by the Service Provider of the Guest's written booking, and it is considered a written contract. A verbally made booking, agreement, modification, or its verbal confirmation by the Service Provider does not constitute a contract.
   4.4. The minimum booking period is 2 nights, except for the period between June 1 and August 31, during which it is 3 nights.
   4.5. The content of the contract covers: the subject, location, duration, number of guests, and price of the accommodation service. It also includes payment, cancellation, and modification conditions.
   4.6. The contract for accommodation services is for a fixed term.
   4.6.1. If the Guest permanently leaves the room before the specified term expires, the Service Provider is entitled to 100% of the service fee stated in the contract. The Service Provider is entitled to re-sell the room vacated before the expiration date.
   4.6.2. To extend the stay initiated by the Guest, the prior consent of the Service Provider is required in the form of email exchange. In this case, the Service Provider may stipulate the reimbursement of the already rendered service fee.
   4.7. The condition for using the accommodation service is that the Guests must verify their identity in accordance with legal requirements before occupying the room. No one may stay in the apartment without prior written notification.
5. Services of the Provider5.1. Accommodation Service
   Description of Cute Cottage Apartment: 1-storey apartment with 1 bedroom for 2 people, 1 sofa bed for 2 people, 1 kitchen, and 1 bathroom equipped with a shower and WC.
   5.2. The Service Provider carries out cleaning with every guest change, including towel and bed linen changes. For bookings exceeding 7 nights, extra cleaning is carried out once every 7 nights.
   5.3. The representative of the Service Provider is not present on site during the Guest's arrival and departure, and independent key safe access operates.
   5.4. The basic amenities of the apartments include: microwave, electric stove, toaster, kettle, coffee maker, dishes, cutlery, glasses, plates, hair dryer, towels, bed linen, TV, free Wi-Fi.
   5.5. The Service Provider does not limit the number of vehicles that can be parked in the yard per booking. All guests enter and park on the Service Provider's premises at their own risk.
   5.6. The property is protected by an alarm system.
6. Consideration and Payment6.1. The consideration for the accommodation service is specified in HUF.
   6.2. If the Guest smokes in the apartment or causes a degree of pollution that significantly exceeds the usual cleaning level, the Service Provider is entitled to charge an extra cleaning fee.
   6.3. Tourist tax (IFA) is payable in addition to the accommodation fee. (500 HUF/person)
7. Payment Terms7.1. Booking a room becomes guaranteed by paying the deposit (50% of the total consideration) by the deadline stated in the confirmation. Payment can be made online by credit card through Stripe. We do no accept cash payment.
8. Cancellation Policy8.1. Cancellation of the order must be communicated in writing in all cases.
   8.2. The Guest's financial obligations upon cancellation: The booking can be canceled without payment obligation up to 30 days before the arrival date. The Service Provider refunds 100% of the paid deposit, in the same way it was paid by the Guest. The booking can be canceled between 29 days and 7 days before the planned arrival against the paid deposit. From the 7th day before the planned arrival, or in case of no-show, the full consideration of the booking is due to the Service Provider, or at the Guest's request, it can be credited against the value of the next booking, whether it pertains to the 50% deposit or the 100% fee.
   8.3. If the Guest arrives on a later date within the confirmed accommodation period or departs earlier, they are obliged to pay 100% of the consideration due for the entire booked period.
9. Conditions for Using the Service9.1. The Guest can occupy the hotel room from 3:00 PM on the day of arrival and must vacate it by 10:00 AM on the last day of stay.
   9.2. By filling out and signing the registration form, the Guest accepts these General Terms and Conditions, the Privacy Policy, and the House Rules. All of these can be found on the Service Provider's website (www.cutecottage.hu) or in printed form in the apartments.
   9.3. Our Cute Cottage apartment is non-smoking, including electronic cigarettes. Smoking is only allowed in the garden. The interior spaces are equipped with smoke detectors.
   9.4. Jacuzzi: Please adhere to the jacuzzi rules for safe and healthy use! Shower with soap before entering the jacuzzi (this is very important, as body lotions and other cosmetics completely ruin the water). Do not use soap, shower gel, or other cosmetics in the jacuzzi. The cost of changing the water is 80,000 HUF. Observe the maximum number of bathers allowed, a maximum of 5 persons. Do not allow children under 5 years old to use the jacuzzi. Do not consume alcohol before entering the jacuzzi or while using it. Always replace the jacuzzi lid after use, as the water evaporates quickly, causing the water purifier and circulators to fail.
10. Pets

10.1. The Cute Cottage apartment can accommodate one family at a time, so we can accept pets.

11. Refusal of Performance of the Contract

11.1. The Service Provider is not obliged to conclude the contract and may refuse the Guest's demand for service without justification.
11.2. The Service Provider is entitled to terminate the contract for accommodation services with immediate effect, thereby refusing to provide services if:
11.2.1. The Guest does not use the room or facility in accordance with its intended purpose.
11.2.2. The Guest behaves objectionably or rudely towards the safety, order, employees, or other guests of the accommodation, is under the influence of alcohol or drugs, and exhibits threatening, offensive, or otherwise unacceptable behavior.
11.2.3. The Guest suffers from an infectious disease.
11.2.4. The Guest fails to fulfill the obligation to pay the deposit specified in the Contract by the stipulated time.

12. Rights of the Contracting Party

12.1. The Guest is entitled to the proper use of the booked apartment in accordance with the house rules.
12.2. The Guest may file a complaint regarding the services provided by the Service Provider during their stay. The Service Provider commits to handle the complaint in writing, which may be submitted during this period.
12.3. The Guest’s right to file a complaint ceases after they have departed from the accommodation.

13. Obligations of the Contracting Party

13.1. The Guest is obliged to settle the consideration for the services ordered in the Contract by the time and in the manner specified in the Contract.
13.2. The Guest ensures that minors under 16 years of age, for whom they are responsible, only stay in the service area under adult supervision.
13.3. The Guest is obliged to take care of the integrity and cleanliness of the apartment and the equipment located in it, using them in accordance with their intended purpose.

14. Liability of the Contracting Party for Damages

14.1. The Guest must notify the Service Provider within a reasonable time of any damage that occurs in the apartment or its furnishings.
14.2. The Guest is responsible for any damages and losses incurred by the Service Provider or third parties due to the actions of the Guest, their companions, or other persons under their responsibility. The Guest must compensate the Service Provider for any damages they cause (e.g., extra cleaning). This liability also exists if the harmed party directly carries out the repair of the damage through the Service Provider.

15. Rights of the Service Provider

15.1. If the Guest fails to meet the payment obligation for the consideration of the ordered services (50% by the date specified in the confirmation, remaining 50% 7 days before the trip), the Service Provider is entitled to cancel the booking and resell the service to a third party.

16. Obligations of the Service Provider

16.1. The Service Provider must provide the accommodation service ordered in the confirmation during the period, at the price, and for the number of guests specified in the confirmation.
16.2. The Service Provider must investigate the Guest's written complaint and take the necessary steps to address the issue, which must be recorded in writing.

17. Liability of the Service Provider for Damages

17.1. The Guest must immediately report any damage they have suffered to the Service Provider's representative and provide all necessary information required to clarify the circumstances of the incident, possibly for the police report or police procedure.
17.2. The Service Provider assumes no liability for valuables or cash lost in the hotel. Our apartment is protected by an alarm system, and the Guest has the opportunity to use it when not present in the apartment to protect their valuables.

18. Forgotten Valuables in the Hotel

18.1. The Service Provider will store found items for 1 month, and in case of the Guest's inquiry, will return them after proof of ownership or send them to the owner at their expense.

19. Data Handling and Data Protection

19.1. The Service Provider's data processing information is regulated by a separate document.

20. Force Majeure

20.1. Any cause or circumstance (e.g., war, fire, flood, adverse weather, power failure, water shortage, gas shortage, epidemic, strike occurrence) over which the party has no control (force majeure) exempts any party from fulfilling its obligations arising from the Contract while such cause or circumstance exists. The parties agree that they will do everything possible to minimize the likelihood of the occurrence of such causes and circumstances and to remedy any damage or delay caused by them as soon as possible.

21. Modification of the Present General Terms and Conditions

21.1. The Service Provider is entitled to unilaterally modify the present General Terms and Conditions, provided that it publishes them on its website at least by the time the modification takes effect. The modification of the General Terms and Conditions must not conflict with laws and must not contain unfair conditions.

22. Applicable Law and Jurisdiction

22.1. The relationship between the Service Provider and the Contracting Party is governed by the provisions of the Hungarian Civil Code.
The Parties must act with due regard to each other's rights and interests during their activities under the service contract and refrain from behavior that hinders or obstructs the other party's operations, doing everything possible to resolve any disputes arising from the service contract amicably.
Any disputes arising from the service contract shall be settled by the court with jurisdiction according to the location of the service.

Pomáz, 2024.10.18.